1. All estimates are based on visible conditions at time of inspection. Hidden or unforeseen issues may result in additional charges. Hourly work will be billed at current service rates plus materials. Estimates are non-binding unless otherwise stated in writing and those will be called "quotes"

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2. Minimum 1 hour charge during regular business hours, and 2 hours at overtime rate outside of regular business hours. Additional time is billed in 1/2 hr increments thereafter

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3. Emergency services are offered based on technician availability. While we make every effort to respond promptly, service is not guaranteed outside regular business hours

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4. The customer is responsible for providing clear and safe access to the work area. Missed appointments or inaccessible sites may be subject to  the minimum 1 hour charge

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5. Payment is due upon completion of work unless otherwise agreed upon in writing. Overdue accounts may be subject to 2% interest per month or 24% per annum. Any invoices paid with credit card, fees will be subject to 2.4% fee for invoices over $1500. Invoices paid via cash, debit, cheque or e transfer will not be subject to this fee

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6. A deposit may be required prior to the commencement of larger projects. Materials/Equipment will not be ordered until deposit is received

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7. Warranties & Workmanship 
We provide a 1 year warranty on workmanship. Manufacturer warranties apply to all supplied material and equipment. Warranty is void if work is altered by others.  Workmanship warranty does not cover if parts fail but not due to workmanship, customer is responsible to pay for necessary labour to replace failed parts

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8. We do not warranty customer supplied materials. Labour to install such items is billed without guarantee on product performance

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9. We are not responsible for pre-existing conditions, concealed defects, or damage resulting from aging or faulty systems beyond our control. Liability is limited to the value of the services provided

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10. While care is taken during all work, the customer acknowledges that plumbing and heating work may involve opening walls, ceilings or floors. We are not responsible for cosmetic repairs unless explicitly included

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11. Cancellations with less than 24 hours notice may be subject to the 1 hour minimum charge

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12. Unsafe working conditions, including harassment and abuse, will not be tolerated and we reserve the right to refuse or discontinue service

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13. We may take photos of work performed for documentation and quality control purposes

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14. Warranty regarding drain cleaning applies only to the specific blockage addressed during the service call. Any new issues that arise are not covered under the 14 day warranty

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15. Any material or equipment installed is property of Alpine Edge Plumbing & Heating Ltd. until such time that invoice is paid in full. We reserve the right to register a lien against the property if the invoice is left unpaid. The customer agrees to pay all costs including but not limited to legal fees, court costs, lien registration fees, and third party collection agency fees

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16. In the event of non payment and where it is legally permitted, the Customer agrees to provide Alpine Edge Plumbing & Heating Ltd. reasonable access to recover the unpaid equipment and materials. Such recovery will not involve trespassing or breach of property

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17. By approving an estimate, quote or any work (including electronically) the Customer agrees to be bound by these Terms and Conditions

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18. These terms and conditions are governed by the laws in the province of Alberta